We believe in helping all our customers as far as possible, but due to some unavoidable circumstances, users may be unsatisfied with our services. In such cases of dissatisfaction with our services, clients have the liberty to cancel their services and request a refund from us.

Products purchased from Max Cloud Host may be refunded only if cancelled within the timeframe listed under Standard Refund Terms, unless noted otherwise herein. If you cancel products or services that are eligible for a refund under our standard refund terms, the user will receive a refund (2% gateway charges and 18% IGST charges will be deducted) for their service with us, under the following conditions:

Standard Refund Terms

Products purchased from Max Cloud Host may be refunded only if cancelled within 30 days & on annually, binnually & Trianually not on monthly plan of the date of the successful payment.

"Date of registration of services," for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date it is processed by Max Cloud Host in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

If a customer purchases a service or services from Max Cloud Host and there is an error on the customer's end rather than Max Cloud Host's, Max Cloud Host is not obligated to refund any amount paid by the customer. Only first-time accounts are eligible for a refund (within 30 days from signing up for the service). For example, if you’ve had an account with us before, cancelled it, and signed up again, or if you have opened a second account with us, you will not be eligible for a refund.

Products Available for Refund Under Standard Terms

  • Shared Hosting with Addons
  • WordPress Hosting with Addons
  • Reseller Hosting with Addons
  • FFmpeg Hosting with Addons

Products not available for refund

  • Domain Redemption Fees
  • SSL Certificate
  • Domain Registration(s), Renewal(s), Privacy Protection, and Transfer(s)
  • VPS Hosting (with addons, additional IPs, and licenses)
  • Dedicated Server Hosting (with addons, additional IPs, and licenses)
  • Server Management Service(s) (installation, configuration, disaster recovery, and security management)

Refund will be granted in the following cases:

  • Refund will be applicable if the provisioned services are down multiple times due to bad hardware or network uptime as well as bandwidth issues.

Refund will not be granted in the following cases:

  • Refunds are limited to one per customer (i.e., multiple services don’t qualify, or multiple signups).
  • Max Cloud Host does not issue refunds for combo plan orders.
  • If a user misbehaves or uses abusive language with the Max Cloud Host team via chat, call, WhatsApp message, or the support ticket system, the user will be terminated and their account will be terminated instantly or completely banned. Once Max Cloud Host has terminated anything, it cannot be recovered.
  • If we find that a user's contact details are incomplete or incorrect, like an invalid phone or mobile number, an incorrect email address, or their name and address, we will take the appropriate action. In such cases, account details and document details (Voter ID, Pan Card, Adhaar Card, or Passport) should match, or else the refund process will be canceled and the account will be banned.
  • No refund will be applicable if your service(s) are suspended (due to email marketing, email abuse, misusing our service, adult content, copyright claims, inappropriate, illegal, immoral, account overuse, phishing, etc.), terminated, or if there are violations of the Terms and Conditions.
  • Refund will not be applicable to errors like code-level issues in your website or application.

Refund Request

You can submit a helpdesk ticket. If you are eligible for a refund under our cancellation and refund policy rules, we shall refund you. You must provide your bank account (India), UPI (India), or PayPal (outside India) for a refund.

Click here to submit support ticket->> https://manage.maxcloudhost.com/submitticket.php?step=2&deptid=2

Notification regarding changes in policy

We shall notify you before we make any changes to this policy and give you the opportunity to review the revised policy before you choose to continue using our Website and services.

Last update on - 31 Septermber 2022

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